Privacy Policy

Privacy Policy

At XYLO, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that you provide when you interact with our website, make a purchase, or use our services. This includes:

  • Personal Identification Information: Name, email address, phone number, billing address, and delivery address.
  • Payment Information: Credit card details and other billing information (processed securely through our third-party payment provider).
  • Account Information: If you create an account, we may collect a username, password, and other information to personalize your experience.
  • Usage Data: Information about how you use our website, including your IP address, browser type, device information, and browsing behavior. This data helps us improve our website and services.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To Process Orders: To fulfill and deliver your order, process payments, and communicate order status.
  • To Improve Our Services: To personalize your experience, improve our website, and enhance the overall customer experience.
  • To Communicate with You: To send order updates, promotional offers, or other relevant information (you may opt out of marketing communications at any time).
  • To Provide Customer Support: To respond to your inquiries, requests, and resolve any issues related to your account or orders.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Protect Your Information

We take the security of your personal information seriously and implement a variety of security measures to maintain the safety of your data. These measures include:

  • Encryption: We use SSL (Secure Socket Layer) encryption to protect sensitive data transmitted between your browser and our servers.
  • Secure Payment Processing: We partner with trusted third-party payment providers to securely process payments, ensuring your financial information is protected.
  • Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our business, including payment processors, delivery services, and website hosting. These providers are required to keep your information confidential and use it solely to perform the services we request.

We may also disclose your information when required by law, such as in response to a subpoena or to protect our rights, safety, or property.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies (e.g., web beacons) to enhance your experience on our website. Cookies help us remember your preferences, track usage patterns, and improve site performance. You can manage your cookie preferences through your browser settings.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You can access, update, or correct your personal information by logging into your account or contacting us.
  • Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails or promotions from us, you can opt out by following the unsubscribe instructions in the email or by contacting us directly.
  • Data Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.

7. Children's Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.